Last updated: May 15, 2026
Whether you have a question about a casino we've reviewed, want to flag a factual correction, want to discuss a partnership, or simply need a hand finding what you're looking for, we'd love to hear from you.
Email Us
The fastest way to reach the Best Australian Online Casino team is by email:
support@best-australiancasino.com
We read every message and aim to reply within two business days. For urgent enquiries (factual error on a review, broken link, suspected scam impersonating our brand), please include "URGENT" in the subject line and we'll prioritise the response.
What to Include
To help us respond as quickly and accurately as possible, please include the following in your message:
- Subject line: a short summary of what your enquiry is about.
- Page reference: if your question relates to a specific review or section of the site, the URL of that page.
- Context: a brief description of the issue, question, or suggestion.
- Screenshots: attached if relevant (especially for technical issues or suspected misinformation).
What We Can Help With
- Editorial corrections: a factual error in a review, an out-of-date bonus, a changed licence.
- General questions: about our review methodology, ranking criteria, or affiliate disclosure.
- Operator complaints: if you've had a serious dispute with a casino we've recommended that you've been unable to resolve, we want to know. Operator removal decisions are made on the basis of repeated, documented player issues.
- Press and media: interview requests, expert commentary, data citations.
- Partnership and business enquiries: affiliate relationships, syndication, content licensing.
What We Can't Help With
Best Australian Online Casino is an editorial review site. We are not a casino operator and have no access to player accounts, deposits, withdrawals, KYC documents, or bonuses held at the operators we review. For account-specific issues, contact the operator's support directly. Their live chat is almost always the fastest channel; for unresolved disputes, escalate to the operator's licensing regulator (commonly the Curacao Gaming Control Board or the Anjouan Gaming Commission).
Getting Help with Gambling
If you're contacting us because gambling is affecting your wellbeing or finances, please reach out to a dedicated support service for immediate, confidential help. Our Responsible Gambling page lists the major Australian resources, including the 24/7 Gambling Help Online phone line on 1800 858 858.
Privacy
Any information you send us by email is handled in accordance with our Privacy Policy.